Returns & Exchanges

At AFTERSHOCK PC, we are committed to delivering high-performance hardware and offer a comprehensive return policy for systems that do not meet our rigorous quality standards. If your custom PC or component arrives with a manufacturing defect, we provide seamless repair, replacement, or refund options within 14 days of delivery.

Return Process

• 1.
  Initiate a Return Request

  Contact our technical support team via the official support portal or email with your order number and a detailed description of the issue.

• 2.
  Remote Troubleshooting

  Our expert engineers will conduct a remote diagnostic session to determine if the hardware issue can be resolved through software patches or configuration adjustments.

• 3.
  Secure Packaging and Pickup

  Once a return is authorized, securely pack your system in its original internal foam and double-box packaging to prevent transit damage before our courier collects it.

• 4.
  Technical Evaluation and Resolution

  Upon arrival at our service center, our team will perform a final inspection to process your repair, replacement, or full refund according to your preference.